Missing Images
If images are not appearing in Pearl, there are several common reasons and solutions to explore:
1. Images Not Synced from PMS or Imaging Software
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Check for Changes: Have there been any recent changes to your imaging system, practice management software (PMS), or server configuration?
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Possible Disconnection: Pearl may have lost connection to your imaging system or PMS.
👉 Fix: Submit a support request so we can assist in re-establishing the connection.
2. Historical Image Limits
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Pearl can retrieve historical X-rays based on your subscription level and the capabilities of your imaging system:
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Second Opinion: Typically pulls up to 12 months of historical X-rays.
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Practice Intelligence: Can retrieve up to 18 months of historical X-rays.
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⚠️ Note: Some imaging systems do not allow access to historical data. In those cases, only images captured after Pearl was installed will be available.
3. Unsupported Imaging Types
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Pearl only processes images captured in supported imaging software and file types.
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Unsupported formats or imaging systems will not sync.
Still Missing an Image?
Submit a support request with the patient’s name, date of the missing study, and image type. Our team will investigate further.
